Check with seller IT Support/Helpdesk Quận Tân Bình
- Location: Hồ Chí Minh, Tân Bình, Quận Tân Bình, Hồ Chí Minh, VietNam
Mô tả công việc
Technical SupportProject DeliveryService DeliveryComplianceProvide 1 and 2nd level Technical Support; System Administration on the following MS Windows Server Operating SystemsLinux CentOS Server Operating SystemsMacOS Operating SystemMS Office Suites; Applications Inter-networking Technologies PC / Laptop HardwareServer HardwareComplete periodical checks; routines as defined to ensure the “smooth operation” of the company infrastructure
For example Back-ups, AV updates, OS Service Pack; patches, etcImplementation of new systems, applications, and technologiesFollow IS procedures for IT Service Management best practices as defined and published by the IS management team
Produce; update documentation including diagrams, documents; Intranet contentEnsure documentation is created or updated to reflect any changes or additions to the infrastructureMaintenance; Support of Services and their components as agreed and published in Service Level AgreementsProvide “good” customer service to all customers (internal/ external)As part of the IT/IS team monitor all ITSM processes, feedback recommendations for improvement into the Continual Service Improvement
Support compliance at both the corporate and the client level
Adherence to “Company” Policies; Procedures
Yêu cầu ứng viên Relevant Microsoft, Linux, macOSITIL, ISO***01 will be plusGood spoken, written EnglishGood communications, interpersonal skillsMinimum of 2 years experience in a similar support environment (see responsibilities above)Exposure or awareness of ITIL, ISO***01 or other Service Management Best practices Exposure or knowledge of relevant Open source softwareExposure or knowledge of relevant MacOS Quyền lợi được hưởng Very competitive remuneration package (Negotiable salary + Sign-on bonus)Sustainable growth with no probation (for non-managerial positions)Flexible in-office and remote work arrangementsUnused annual leave days of a calendar year can be carried forward over a maximum period of up to 03 years
An exceptional team behind you with Positive Thinkers who love what they doOn-the-job training including English, soft skills, technical courses, and diverse certification programsLatest tech tools and fully equipped working facilitiesGenerous private healthcare for yourself and family membersExclusive Tech Talks and in-depth knowledge sharing sessionsFascinating employee engagement and entertainment activities
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